On Friday, May 30th, Freedom Dental Health System welcomed nationally recognized speaker Scott Manning from Dental Success Today to the Christiana Hilton for our inaugural in-house Continuing Education workshop. Designed to empower our doctors, hygienists, and practice leaders, the full-day event centered on enhancing the Total Health Dentistry model through patient-centered systems and communication.
Scott Manning’s Lifestyle Practice Philosophy
Scott Manning has built his career on helping dentists develop “Lifestyle Practices” by integrating calculated business systems into their daily routines. His approach focuses on:
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Maximizing chair time and hands-on patient care
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Filling schedules with the right patients for each practitioner’s unique goals
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Driving consistent productivity toward long-term objectives
By aligning every day, week, month, and year with clear targets, Scott’s methodology ensures practices run efficiently, profitably, and in harmony with each clinician’s vision of success.
Elevating Patient Care Through Communication & Systems
Attendees dove deep into strategies that put patients at the center of every interaction. Scott led sessions on:
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Patient Engagement Strategies: From emotional phone outreach and A-patient screening to pre-appointment interviews and meaningful treatment-room dialogue
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Value & Financial Protocols: Techniques for building value, handling deposits, and confidently presenting treatment fees
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Psychology & Experience Mastery: A transformative 7-Step New Patient Experience designed to overcome objections and guide patients toward optimal health
Rather than just theory, the workshop equipped teams with practical tools—scripts, protocols, and workflows—to improve treatment acceptance, strengthen patient trust, and create WOW experiences at every visit.
“After our session with Scott Manning, I’ve noticed a real shift not just in listening, but in how doctors talk about dentistry with their patients. The core lesson Scott teaches and one I wholeheartedly embrace is the power of honesty. Sometimes providers hesitate to share ‘bad news,’ but framing information positively makes all the difference.
I’m seeing more doctors than ever being transparent. When we openly discuss needs and possibilities, patients respond with, ‘Wow no one has ever explained things like that before!’ They feel involved in crafting their treatment plan, and that sense of direction transforms the experience. Ultimately, honest communication builds trust, empowers patients, and ensures they walk away feeling truly cared for.” – Dr. Kyle Green, Chief Dental Officer
Looking Ahead
We’re proud to have launched this milestone event and grateful to Scott Manning for sharing his expertise. As we continue to refine our Total Health Dentistry model, the insights and systems introduced will serve as a foundation for lasting practice growth and exceptional patient outcomes. Stay tuned for more CE opportunities as we build on this success!